Kitchener Shipment Resolution Support Role

Join Purolator in Kitchener, ON, as a Shipment Resolution Support Representative focusing on delivering exceptional customer service. This role, scheduled for afternoon hours, includes resolving shipment issues and processing returns effectively.
As part of the Purolator team, you will interact with various stakeholders to manage shipment problems and enhance customer satisfaction. Key duties include inspecting damaged parcels, scanning freight, and preparing items for redelivery while ensuring accurate tracking. This dynamic position suits candidates with prior customer service experience.
Key Responsibilities:
• Resolve delivery issues by contacting stakeholders
• Scan, sort, and manage undelivered freight
• Prepare and label packages for redelivery
• Inspect and assess damaged packages thoroughly
• Use Salesforce for tracking and case management
Requirements:
• At least 3 months of customer service experience
• Proficiency in English required for commun...