Leads Management Specialist (Santiago de Querétaro)

Overview

The Lead Management Specialist will drive high team engagement and performance by setting and adjusting priorities based on sales potential and ensuring that leads forwarded to the sales organization are followed up in a timely manner. The role involves monitoring sales status, using influencing skills to encourage sales engagement, and working with sales management to reassign opportunities that become past due. The position includes reporting on current performance, challenges, and recommendations to improve performance, and identifying and implementing best practices to improve the financial return from campaigns.

Responsibilities

• Initiate contact with the lead and determine best next steps
• Answer calls from customers
• Ensure that leads forwarded to the sales organization are followed up on in a timely manner
• Follow up on leads to determine status
• Report on team performance, challenges, and opportunities...