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Level 2 Technical Support at TP-Link
Description
Elevate customer satisfaction as a Level 2 Customer Technical Support Specialist with TP-Link in Richmond Hill, ON. Utilize your technical expertise to assist ISP and SMB customers effectively.
We are looking for an experienced specialist to ensure high customer satisfaction and support sales initiatives at TP-Link. In this full-time role, you will engage with customers, providing technical assistance for their ISP and SMB products. Strong communication in English and Mandarin is essential for interacting with a diverse customer base.
Key Responsibilities:
• Provide pre- and post-sales technical assistance to customers
• Collaborate with sales to deliver technical expertise
• Diagnose and resolve technical issues via email or remotely
• Gather feedback to improve ISP and SMB offerings
• Conduct product demonstrations and technical presentations
Requirements:
• BSc in Electrical Engineering, Computer Science, or related field
• 3+ years of technical support...
We are looking for an experienced specialist to ensure high customer satisfaction and support sales initiatives at TP-Link. In this full-time role, you will engage with customers, providing technical assistance for their ISP and SMB products. Strong communication in English and Mandarin is essential for interacting with a diverse customer base.
Key Responsibilities:
• Provide pre- and post-sales technical assistance to customers
• Collaborate with sales to deliver technical expertise
• Diagnose and resolve technical issues via email or remotely
• Gather feedback to improve ISP and SMB offerings
• Conduct product demonstrations and technical presentations
Requirements:
• BSc in Electrical Engineering, Computer Science, or related field
• 3+ years of technical support...