LM191: Customer Care Solutions Specialist Associate

Call Quality; CC Tracking & Monitoring; Close the Loop; Knowledge Management Input; Quality Assurance & Support; Scheduling Adherence; Trace Quality; Traffic Management; Transaction Auditing (e.g. Mystery Shopper);VOC; Workforce Management

Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.

Skills: Analytical Skills; Planning & Organizing Skills; Influencing & Persuasion Skills; Problem Solving Skills

Qualifications: Bachelors Degree or equivalent.

Language: Proficiency in English

Experience: 1 year experience

Internal Posting Application Instructions

If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated ...