Managed Services Client Care Consultant (Bogotá)

Job Description

• Responsible for strengthening client relationships, enhancing support processes, and serving as a trusted advisor for client inquiries, escalations, complaints, and service needs.
• Supports a centralized client communication model to ensure consistent, timely, and high-quality engagement across all client interactions.
• Drives an exceptional client experience through proactive issue resolution, strong technical and analytical capabilities, and data-driven insights.
• Partners across cross‑functional teams to support client objectives, improve operational performance, and identify opportunities for continuous improvement.

Client Engagement & Relationship Management

• Serve as the primary point of contact for client inquiries, escalations, complaints, and service‑related requests.
• Build and maintain strong client relationships aligned to business objectives.
• Provide proactive, timely co...