Lightspeed
Manager, Account Management

📍 Montreal, Quebec, Canada ⏰ FULL_TIME
Description

Hi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Manager, Account Management at Lightspeed, you’re part of our NoAM Go-To-Market team and you play a critical role in ensuring our customers receive a consistent and exceptional level of customer experience throughout the customer journey, tailored to the needs of each cohort, by leading our Account Management team.
What you’ll be doing:
As the manager of this group, you are accountable for the overall success of your team’s book of business and provide strategic leadership across both the Account Management teams to ensure our merchants have dedicated ongoing support and partnership 
Drive the team to consistently hit Net Retention and Expansion targets, while delivering a best-in-class customer experience
Serve as a point of escalation for customer...
            
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