Scotiabank
Champion a client-focused culture, enhancing relationships across internal business lines and partners
Provide high-quality support to internal stakeholders including Scotia Capital, Wealth Management (ScotiaMcLeod, iTRADE, Scotia Trust, MD), GBM, and Custody Services
Ensure consistent client coverage practices, including escalation management and issue resolution with tax reporting teams
Own and manage regulatory reporting production schedules, including advisor communication during tax season
Lead advisor support calls and review client communications (e.g., newsletters) during tax campaigns
Maintain and update standard operating procedures (SOPs) to ensure regulatory compliance
Develop and track performance metrics, scorecards, and client experience insights to drive continuous improvement
Ensure accuracy, timeliness, and completeness of ...
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Manager, Client Service Delivery Operations (GWO)
Description
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In this role, you will: