Scotiabank
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Manager, Collections Customer Communications Strategy Analytics
Description
Manager, Collections Customer Communications Strategy Analytics
**Requisition ID:** 262870
We are committed to investing in our employees and helping you continue your career at Scotiabank.
**The Role:**
Conduct analytics to improve Canada Collection’s digital communications strategies in order to maximize dollars collected while delivering on the Bank’s credit loss & operations expense plans.
**Is this role right for you? - In this role you will:**
+ Conduct data analyses of customer behavior and effectiveness of collection treatments (SMS, email, IVR & Live call). Recommend improvements to communication strategies to Canada Collections leadership team
+ Identify and track KPIs related to the communication strategies performance and communicate accordingly to the stakeholders.
+ Leverage champion/challenger methodologies to measure effectiveness of email & sms campaigns in order to contribute to production of moni...
**Requisition ID:** 262870
We are committed to investing in our employees and helping you continue your career at Scotiabank.
**The Role:**
Conduct analytics to improve Canada Collection’s digital communications strategies in order to maximize dollars collected while delivering on the Bank’s credit loss & operations expense plans.
**Is this role right for you? - In this role you will:**
+ Conduct data analyses of customer behavior and effectiveness of collection treatments (SMS, email, IVR & Live call). Recommend improvements to communication strategies to Canada Collections leadership team
+ Identify and track KPIs related to the communication strategies performance and communicate accordingly to the stakeholders.
+ Leverage champion/challenger methodologies to measure effectiveness of email & sms campaigns in order to contribute to production of moni...