Alshaya Group
Location: Egypt
Ensure all the received feedbacks from different contact channels are logged and handled accordingly.
Ensure all related feedbacks are resolved and closed within the agreed service level and in accordance to procedure manual.
Ensure all pending High Priority feedbacks are resolved and closed within the agreed service level and in accordance to procedure manual.
Guide the team to ensure SLA achieving and Cus...
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Manager - Customer Service - Egypt
Description
Manager - Customer Service - Egypt
Job No: 4441323Location: Egypt
Role Profile:
Manage a team of contact center supervisors, specialists agents and officers toward the department and organization short/long term goals and objectives by creating and implementing relevant action plans.
Build a healthy relationship between the contact center and external/internal customers.
The below Key Performance Areas include but are not limited to: