Manager Health Technical Services
Description
Provides leadership and vision to the organization by assisting the Director of Technical Services and the Health CIO with strategic planning as it pertains to daily operation and effectiveness of Technical Services. Responsible for managing technical services and support staff and resources. Supervise the Service Desk and Technical Analyst staff teams and coordinate assigned implementations, upgrades, modifications as required to meet the needs of Health Services. Implements industry standard best practices for healthcare technology support and establishes Service Level Agreements (SLAs) for performance-based metrics. Serves as the primary point of contact for the Technical Services team and is responsible for managing the daily and on-call staffing schedule in a 24/7 environment.
Qualifications
EDUCATIONAL REQUIREMENT
Bachelor's degree from 4-year college or university; or six years related experience; or equivale...