ABB
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Medium Voltage Drives Technical Support Specialist
Description
Elevate customer experiences as a Technical Support Specialist at ABB, focusing on Medium Voltage Drives. Use your engineering expertise and bilingual skills to enhance service quality.
In this pivotal role, reporting to the Portfolio Manager, you will provide timely technical support to customers. Your proactive approach in identifying improvement opportunities will help retain customers and strengthen relationships. Collaboration with the account team is essential for addressing complex technical issues and ensuring exceptional service delivery.
Key Responsibilities:
• Provide technical support aligned with customer requirements
• Identify and analyze technical issues efficiently
• Communicate updates and solutions effectively
• Document resolutions using global process tools
• Plan and execute quality standard tasks
Requirements:
• Over 10 years of experience with Medium Voltage Drives
• Bachelor's Degree in Electrical Engineering
• Bilingual profici...
In this pivotal role, reporting to the Portfolio Manager, you will provide timely technical support to customers. Your proactive approach in identifying improvement opportunities will help retain customers and strengthen relationships. Collaboration with the account team is essential for addressing complex technical issues and ensuring exceptional service delivery.
Key Responsibilities:
• Provide technical support aligned with customer requirements
• Identify and analyze technical issues efficiently
• Communicate updates and solutions effectively
• Document resolutions using global process tools
• Plan and execute quality standard tasks
Requirements:
• Over 10 years of experience with Medium Voltage Drives
• Bachelor's Degree in Electrical Engineering
• Bilingual profici...