Mid-Market Customer Success Manager
Description
What you’ll do
As a Mid-Market Customer Success Manager II, you will own a book of business comprised of our growing customer base, working day to day with Finance teams from CFOs to Accounting Managers to ensure they unlock the full value of Brex’s solutions. You will develop a deep proficiency in all aspects of Brex products and work cross‑functionally with internal teams, including Implementation, Solutions, and Product. You’ll create and execute account strategies for customers’ business goals by leveraging product usage insights, stakeholder engagement, and cross‑functional collaboration to drive product adoption, minimize churn, and grow account value.
Where you'll work
This role will be based in our Vancouver office. We are a hybrid environment that combines office and remote work, with a minimum of two days in the office per week, Wednesday and Thursday, and up to four weeks per year of fully remote work.