Oracle
Build and advise on execution of strategic adoption roadmaps that connect near-term quick wins to long-term plans; recommend optimization opportunities, including additional NetSuite capabilities or predefined solutions where appropriate. Monitor client health and usage metrics; listen to customer priorities and provide proactive, iterative advisory guidance that connects system capabilities to business goals, aligning deliverables to outcomes and steering issues to resolution. Own engagement governance, timeline, scope, change management, and user adoption plans; serve as the unified point of contact to secure decision-making and buy-in, accountable for driving the customer’s desired business outcomes. Leverage education-led approaches and best practices to increase adoption and ROI. Collaborate across Account Management, Solution Consulting, Customer Success Delivery (CS), Advanced Customer Support (ACS), Technical ...
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NetSuite Customer Success Manager
Description
Key Responsibilities: