QNX Software Systems
Shift-based role in a 24x7x365 facility Monitor BlackBerry Infrastructure and Services Coordinate Incident Response Remediates issues where possible Implement Structured Changes Document Events Monitor the BlackBerry Infrastructure using a variety of tools and react to alerts Log alerts and relate them to an incident or a Change Be aware of resolution targets for all Services Engage relevant Support Teams and work with them as a team until the incident is resolved Be prepared to escalate an issue to Management in order to drive resolution Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral. Perform maintenance tasks to ensure continuous delivery of BlackBerry Services Act as the...
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NOC Operations Administrator I
Description
Worker Sub-Type:
RegularJob Description:
POSITION SUMMARY
KEY RESPONSIBILITIES