North American Operations Customer Solution Specialist Job Details | Purolator

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Position Summary

Reporting to the Manager, Customer Experience, the Customer Experience Specialist is responsible for identifying, developing, and implementing customer-focused operational solutions that enhance service performance, improve customer satisfaction, and support business growth.

This role leverages operational and customer data to identify opportu...