Omnichannel Customer Intelligence Specialist

We are seeking a data-driven Marketing / Customer Intelligence Specialist to join a high-performing team focused on improving the end-to-end customer experience across online and offline channels.
This role is ideal for someone who enjoys combining marketing insight, customer behaviour analysis, and data analytics to identify opportunities that improve engagement, loyalty, and conversion.

About the Role

You will play a key role in analysing the full customer journey and turning data into meaningful insights and recommendations that drive business and customer experience improvements.
Key responsibilities include:

• Evaluate the omnichannel customer journey (online and offline) to identify friction points and pain points
• Analyse drivers of customer dissatisfaction and recommend improvements to reduce friction and improve experience
• Identify and apply industry and eCommerce best practice to inform customer ...