OPENLANE
OPENLANE Supervisor for Customer Registration
Description
Drive customer satisfaction as the Supervisor of Customer Registration at OPENLANE. Lead a dynamic team responsible for dealer onboarding and risk management in Canada.
In this supervisory position, you will be central to overseeing the Dealer Registration process while nurturing a culture of excellence among your team. Focused on customer service, you will facilitate effective training and problem-solving to meet various service metrics and SLAs. Effective communication and technical proficiency are key to your success.
Key Responsibilities:
• Mentor and lead the registration support team
• Work with cross-functional teams to improve customer experiences
• Ensure compliance with licensing requirements
• Provide training on new registration policies
• Manage escalated issues effectively
Requirements:
• 5+ years in customer service or tech support
• Bachelor’s degree in business or a related field
• Experience with Salesforce CRM and telephony systems
Apply Now
In this supervisory position, you will be central to overseeing the Dealer Registration process while nurturing a culture of excellence among your team. Focused on customer service, you will facilitate effective training and problem-solving to meet various service metrics and SLAs. Effective communication and technical proficiency are key to your success.
Key Responsibilities:
• Mentor and lead the registration support team
• Work with cross-functional teams to improve customer experiences
• Ensure compliance with licensing requirements
• Provide training on new registration policies
• Manage escalated issues effectively
Requirements:
• 5+ years in customer service or tech support
• Bachelor’s degree in business or a related field
• Experience with Salesforce CRM and telephony systems