The Toronto-Dominion Bank (Canada)
Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained Identify opportunities to improve service delivery Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels Interact with partners by responding to requests in an effective and timely manner Use effective relationship skills when communicating with partners/colleagues/customers Complete assigned workload to meet SLA requirements for service and productivity Understand and apply operating policie...
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Operations Officer I
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