Operations Support Analyst

Pay rate range: $48/hr. to $51/hr. Hybrid schedule: 2 days - Tuesday and a floating day.

Role Mandate

A Support or Service Delivery Analyst in Business Solutions and Wealth Operations Technology – Systems & Applications will use the existing playbook/intake and ServiceNow to manage incidents, playing a critical role in maintaining the stability, accuracy, and availability of wealth management platforms and services. Responsibilities span incident management, application support, stakeholder communication, and operational controls.

Role Responsibilities

1. Incident Management

• Assist with logging, categorizing, and prioritizing incidents using Playbook/Intake according to impact and urgency.
• Perform initial triage to determine whether the issue is system, data, integration, user‑related, or a major incident.
• Track reported incidents end‑to‑end, ensuring ownership is assigned and SLAs are met.
• Follow u...