IMCS Group
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Operations Support Specialist in Toronto
Description
Drive operational excellence as an Operations Support Specialist in Toronto. This hybrid role focuses on optimizing marketplace health and supporting restaurant partners every day.
Our company is seeking an Operations Support Specialist for a 12-month contract, blending analytical and problem-solving skills to enhance operational metrics. You will monitor delivery times, troubleshoot merchant issues, and collaborate cross-functionally with multiple teams. Your success depends on your ability to identify operational gaps and design efficient processes.
Key Responsibilities:
• Monitor and analyze key operational metrics daily
• Provide escalation support for high-value restaurant partners
• Identify and remedy operational gaps in delivery lifecycle
• Extract insights from data using Excel and SQL
• Collaborate with Sales and Marketing teams on new initiatives
Requirements:
• 1–3 years in operations, logistics, or consulting
• Bachelor’s degree in relevant fi...
Our company is seeking an Operations Support Specialist for a 12-month contract, blending analytical and problem-solving skills to enhance operational metrics. You will monitor delivery times, troubleshoot merchant issues, and collaborate cross-functionally with multiple teams. Your success depends on your ability to identify operational gaps and design efficient processes.
Key Responsibilities:
• Monitor and analyze key operational metrics daily
• Provide escalation support for high-value restaurant partners
• Identify and remedy operational gaps in delivery lifecycle
• Extract insights from data using Excel and SQL
• Collaborate with Sales and Marketing teams on new initiatives
Requirements:
• 1–3 years in operations, logistics, or consulting
• Bachelor’s degree in relevant fi...