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Order Management Specialist
Description
**Order Management Specialist**
As an Order Management Specialist, you are responsible for processing customer orders end-to-end—including returns when necessary—by diligently coordinating manual and automated orders and ensuring full oversight across all channels to secure timely delivery of goods to the customer.
**Your role:**
+ Manage an assigned customer portfolio, ensuring all orders—manual or automated—are processed accurately and on time, including returns when needed.
+ Oversee the full order lifecycle in SAP, coordinating with the warehouse and 3PL partners from order entry through delivery, and resolving issues proactively.
+ Communicate regularly with customers and Sales via email and calls to provide clear order status updates and address follow-up needs.
+ Analyze reports, track open orders, and collaborate cross-functionally (Supply Planning, Warehouse, Quality, Marketing, and others) to ensure timely fulfillment.
+ Identify process improvement oppor...
As an Order Management Specialist, you are responsible for processing customer orders end-to-end—including returns when necessary—by diligently coordinating manual and automated orders and ensuring full oversight across all channels to secure timely delivery of goods to the customer.
**Your role:**
+ Manage an assigned customer portfolio, ensuring all orders—manual or automated—are processed accurately and on time, including returns when needed.
+ Oversee the full order lifecycle in SAP, coordinating with the warehouse and 3PL partners from order entry through delivery, and resolving issues proactively.
+ Communicate regularly with customers and Sales via email and calls to provide clear order status updates and address follow-up needs.
+ Analyze reports, track open orders, and collaborate cross-functionally (Supply Planning, Warehouse, Quality, Marketing, and others) to ensure timely fulfillment.
+ Identify process improvement oppor...