Payments Canada
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Payments Canada Service Management Analyst
Description
Elevate your career with Payments Canada as a Service Management Analyst in a flexible hybrid environment. Drive operational excellence and enhance IT Service Management practices throughout the organization.
In this essential role, you will support Payments Canada’s ITSM Practices Team, ensuring the security and efficiency of payment transactions across Canada. You will leverage your post-secondary education and three years of relevant experience specializing in operational support to execute ITIL principles while participating in project delivery and client support. The role offers opportunities to innovate and refine process reporting, enhance technical services, and develop strong client relationships.
Key Responsibilities: • Execute ITIL/ITSM management functions for effective operations • Collaborate with project teams for successful implementation • Provide ongoing technical support and customer service • Maintain client relationships and address technical need...
In this essential role, you will support Payments Canada’s ITSM Practices Team, ensuring the security and efficiency of payment transactions across Canada. You will leverage your post-secondary education and three years of relevant experience specializing in operational support to execute ITIL principles while participating in project delivery and client support. The role offers opportunities to innovate and refine process reporting, enhance technical services, and develop strong client relationships.
Key Responsibilities: • Execute ITIL/ITSM management functions for effective operations • Collaborate with project teams for successful implementation • Provide ongoing technical support and customer service • Maintain client relationships and address technical need...