Payments Incident Response Manager Canada

Drive critical incident management with Scotiabank as the Payments Incident Response Manager. Lead responses in global payment systems while communicating fluently in English and Spanish.
Scotiabank is seeking a skilled Payments Incident Response Manager located in Toronto, Ontario. This management role requires a focus on ensuring efficient incident resolution for payment applications while supporting international teams. Proven experience in payments operations, triaging incidents, and collaborating across functions is essential for success.
Key Responsibilities:
• Lead incident response for payment systems
• Communicate in English and Spanish with stakeholders
• Prioritize client impact during incidents
• Ensure action items from post-incident reviews
• Optimize operational processes with cross-functional teams
Requirements:
• Bachelor's degree in Business or related field
• 3+ years in payments operations or incident management
• Proven end-to-end i...