Payments Operations Analyst

Job Title: Payments Operations Analyst

Location: Toronto, ON (Remote)

Duration: 4 months contract (with possibility of extension/conversion)

Summary of the Role

Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial ATM deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes, and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements (SLAs). Collaborates with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization, and achieve business results while delivering the intended customer and employee experience.

The role is responsible for deposit and payment monitoring, including actioning requests from the line of ...