Indotronix UK

PEGA L3 Support Engineer

📍 toronto, on, Canada ⏰ Full-time

Description

Own end-to-end resolution of L3 incidents via ServiceNow, including RCA and closure within SLA 
Perform deep technical analysis across Pega, Spring Boot services, integrations, and database layers Utilize: 
Splunk for log analysis, correlation, and triage 
Dynatrace/DataDog for performance analysis and dependency mapping 
Support and monitor: 
Batch jobs, schedulers, queue processors, listeners, and application health 
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