Planisware
Represent the Production Support team on company-wide project teams.
Monitor environments' availability using monitoring platforms (Nagios)
Perform production support activities that involve the assignment of issues and issue analysis and resolution, guided by predefined procedures.
VM Creation and environment restoration using automated tools.
Raise production support issues to the project team.
Incidents escalation and reporting to the SaaS team License diploma or master's degree in information technology
Basic database skills, preferably in PostgreSQL
Expe...
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Production Support Analyst
Description
What you’ll do
As a Production Support Analyst , you will be responsible for providing support to our clients through the courteous, efficient, and accurate processing of client issues and requests in a timely and professional manner.
What is expected from you