Production Support

Location: Montreal

Work Mode: Hybrid (3x/week onsite)

Duration: 12 month

Responsibilities:

• Handle production management services including end user support, systems monitoring, incident management, problem management, plant management, and event management.


• Build extensive business and application knowledge required for supporting client-facing applications.


• Diagnose and resolve application issues to ensure optimal performance and usability.


• Develop automation to reduce toil, improve efficiency, and eliminate customer impact.


• Provide root cause analysis with recommendations for improvements.


• Interface with developers to drive application fixes with the right business justification.


• Configure application monitors using industry-standard monitoring tools, as well as developing customized mo...