Program Assistant & Physician Liaison

Scheduling and Referral Optimization

• Create and organize appointments and managing the daily schedules of medical staff.
• Confirming patient appointments with medical staff
• Sets up all WSIB and WCB assessment work schedules and assigns staff always to ensure adequate
staffing and replacement following the guidelines within the service level agreement(s)
• Courteously receive incoming medical staff communication and liaise with other WSIB staff as
needed.
• Scheduling referral appointments and follow-up appointments.
• Monitor appointment bookings and cancellations
• Monitor vacation and other special requests according to pre-established procedure(s)
• Once the schedules are posted, manage physician work schedules and do daily tasks (extra staff
needed, sick replacement, schedule adjustments, etc.).
• Advises managers of any unusual changes affecting departments

Liaison With Physicians, Psychologists and other Assessment Team R...