GGA Solutions
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Project Manager Bilingue
Description
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Detail-oriented and strategic **Operations Project Manager** to oversee the planning, execution, and delivery of key projects within our call center operations. The PM will be responsible for planning, coordinating, and implementing projects that enhance operational efficiency, improve customer experience, and achieve organizational objectives. This role requires excellent leadership, communication, and problem-solving skills, along with a deep understanding of call center operations and project management best practices.
**DUTIES, RESPONSIBILITIES AND STRATEGIES TO DEVELOP**
1. Project Planning and Execution:
- Develop comprehensive project plans, timelines, and budgets for call center initiatives.
- Coordinate cross-functional teams, including operations, IT, training, and quality assurance, to achieve project goals.
- Allocate resources effectively to achieve project objectives.
2. Leadership:
- Lead and motivate cross-functional teams, including supervis...
Detail-oriented and strategic **Operations Project Manager** to oversee the planning, execution, and delivery of key projects within our call center operations. The PM will be responsible for planning, coordinating, and implementing projects that enhance operational efficiency, improve customer experience, and achieve organizational objectives. This role requires excellent leadership, communication, and problem-solving skills, along with a deep understanding of call center operations and project management best practices.
**DUTIES, RESPONSIBILITIES AND STRATEGIES TO DEVELOP**
1. Project Planning and Execution:
- Develop comprehensive project plans, timelines, and budgets for call center initiatives.
- Coordinate cross-functional teams, including operations, IT, training, and quality assurance, to achieve project goals.
- Allocate resources effectively to achieve project objectives.
2. Leadership:
- Lead and motivate cross-functional teams, including supervis...