Recognition Modernization Manager

Job Description

This is an 18‑month contract position focused on modernizing and transforming Sun Life’s Recognition & Rewards ecosystem. The role leads future‑state design, modernization, systems readiness, and implementation to enable simpler programs, stronger governance, scalable processes, modern backend reporting systems, and steady‑state operation of recognition programs.

Responsibilities

1. Lead the redesign and evolution of advisor and field leader recognition practices to improve simplicity, clarity, scalability, and consistency. Identify legacy program structures, policies, and processes that create operational burden, risk, or poor customer experience, and design future‑state alternatives. Partner with Sales leadership to align recognition models with business strategy and advisor segmentation. Develop clear program frameworks, design principles, and decision criteria to support long‑term sustainability.
2. Act as business lead for rec...