Remote Field Services Manager — SLA & CSAT Lead

Link-Worldwide in Mexico City is seeking a Manager - Field Services to lead the End User Field Service Team. This role is crucial for ensuring quality, meeting service level agreements (SLA), and maintaining customer satisfaction. The successful candidate will coordinate with client delivery executives and oversee operational control of the field services team.

Qualifications include an undergraduate degree, ITIL certification, and proficiency in Excel and project management, with all communications primarily in English. Emphasis on leadership and teamwork is essential.