Finning
Lead customer intake and case management, ensuring accurate scoping and high-quality estimates and quotes Act as the primary liaison between customers and internal teams Provide ongoing communication on repair status, timelines, and solutions Manage scope changes, budgets, and schedules while maintaining strong customer satisfaction Deliver post-repair follow-up to ensure a positive customer experience Develop detailed repair scopes using machine history, warranty data, and technical documentation Build accurate estimates, quotes, and work breakdown structures Define timelines, resource requirements, and key milestones for repairs/rebuilds Lead pre-, mid-, and post-job planning sessions with service teams Monitor progress and proactively resolve issu...
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Repair/Rebuild Planner
Description
Description
:What You’ll Do
Customer & Stakeholder Management
Planning, Estimating & Project Management