Reporting Lead (Workforce)

**SUMMARY POSITION**
**DUTIES, RESPONSIBILITIES AND STRATEGIES DEVELOPED**
- Design and maintain scorecards at both campaign and agent levels, tracking performance metrics for continuous improvement.
- Develop, update, and manage dashboards and reports necessary for operational measurement and control.
- Consolidate and analyze large datasets, extracting meaningful insights to inform business decisions.
- Collaborate with cross-functional teams to understand reporting requirements and translate them into actionable data solutions.
- Manage multiple projects simultaneously, ensuring timely and accurate reporting across diverse client accounts.
- Continuously enhance reporting processes, optimizing efficiency and accuracy.
**SKILL AND KNOWLEDGE QUALIFICATIONS**
- Advanced proficiency in Microsoft Excel for data manipulation, analysis, and reporting.
- Strong understanding of call center metrics and KPIs.
- Proven attention to detail, with the ability to p...