Retail Ops Mx Specialist (Tijuana)

Team OverviewThe Specialist Role is the bridge that connects satellite operations with DiDi management team.This position fosters operational excellence by ensuring Driver Center operate smoothly and meet performance and experience targets.This position is key to drive DiDi's principles and permeate our culture in DiDi satellite locations.Role ResponsibilitiesThe supervision of driver centers, providing customer support in escalated situations and manage the overall workflow of a workplace.Acting as the liaison between the operation and different business lines.Raising alerts in case of unforeseen events / crisis / government visits.Ensuring that DCs are always clean, organised and visually appealing.Hosting VoC / info sessions, focus groups and market intel activities that generates valuable insights to the business and key stakeholders.Managing data collection for the updating dashboards.Conducting deep dive analysis to understand the reasons of underperforming metrics - Quality C...