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RMA Support Administrator at T2 Systems
Description
Become an RMA Support Administrator at T2 Systems, overseeing the Return Merchandise Authorization process for PARCS hardware components. Manage a busy workflow of hardware return requests with efficiency and accuracy.
This role requires you to work closely with customers, Product Support, Field Service, and Logistics to ensure smooth resolutions for hardware issues. You'll be responsible for documenting RMA activities and ensuring compliance with company policies. Experience with ERP systems and logistics management is essential for success in this role.
Key Responsibilities:
• Receive and validate RMA requests using Salesforce
• Assess warranty status and eligibility for returns
• Develop and manage RMA documentation and records
• Organize logistics for shipment and return of hardware
• Ensure accurate tracking and closure of RMA requests
Requirements:
• 1-3 years of experience in logistics or hardware support
• Familiarity with manufacturing processes a...
This role requires you to work closely with customers, Product Support, Field Service, and Logistics to ensure smooth resolutions for hardware issues. You'll be responsible for documenting RMA activities and ensuring compliance with company policies. Experience with ERP systems and logistics management is essential for success in this role.
Key Responsibilities:
• Receive and validate RMA requests using Salesforce
• Assess warranty status and eligibility for returns
• Develop and manage RMA documentation and records
• Organize logistics for shipment and return of hardware
• Ensure accurate tracking and closure of RMA requests
Requirements:
• 1-3 years of experience in logistics or hardware support
• Familiarity with manufacturing processes a...