Safe Software Customer Success Leader Halifax Regional Municipality

Overview

Join Secure Software as the Customer Success Leader, focusing on expanding net revenue retention in North America. Drive strategic initiatives and enhance customer engagement outcomes. As the Senior Director of Customer Success, you’ll build and oversee an effective Customer Success team across various regions. Your efforts will ensure a seamless customer experience and align objectives with company growth strategies.

Key Responsibilities

• Scale the Customer Success organization and hire Strategic CSMs
• Own net revenue retention and expansion strategies
• Ensure strategic accounts align with business objectives
• Develop performance expectations and KPIs
• Collaborate with Sales and Product teams

Requirements

• Degree in Business or related field
• 8+ years experience in post-sales leadership
• Experience with Customer Success platforms
• Proven success in driving ado...