Senior Associate Process Improvement

Drive strategic improvements as a Senior Associate in Process at Capital One Canada. Located in Toronto, this role thrives in a hybrid work setting focused on customer-centric solutions.
In this position, you will partner with various teams to craft and implement process improvement agendas while maintaining regulatory compliance. Your deep understanding of customer data will empower actionable insights leading to enhanced operational performance. Participate in an agile environment that fosters collaboration and learning.
Key Responsibilities:
• Enhance customer experience via process validation and collaboration
• Monitor performance through quality assurance routines
• Utilize data to generate insights for operational strategies
• Implement process enhancement initiatives and efficiencies
• Manage troubleshooting and resolution of process issues
Requirements:
• Bachelor’s degree in relevant fields
• 3 years of experience in process management
• Cross...