Senior Change Manager (Toronto)

Our client, a leading financial institution, is seeking a Senior Change Manager for a 9‑month contract, with strong potential for extension (no conversion to full time). This is a hybrid role requiring 2 days per week in office (Tuesday and Wednesday) plus every third Friday. The successful candidate will support a major transformation initiative within the Personal Banking business, focused on end‑user adoption, readiness, and sustained change across contact centers and banking centers.

Responsibilities

• Design and execute end‑to‑end people change management strategies to support Project Odyssey across impacted Personal Banking teams.
• Develop comprehensive change strategies and detailed tactical plans focused on end‑user adoption and engagement.
• Conduct change impact assessments, stakeholder analyses, and readiness evaluations to inform change approach and sequencing.
• Lead and deliver engagement activities including focus groups, to...