Senior Client Change Management Lead

PRESTO is an electronic transit fare payment system serving millions of customers across the Greater Toronto, Hamilton, and Ottawa areas.

This role is an in‑office position (5 days per week) based at our 20 Bay St location. Our team is highly collaborative and benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization. We offer flexibility in start and end times while maintaining core business hours for shared availability across the team.

What will I be doing?

• Designs, develops, and delivers training to provide PRESTO clients the knowledge needed to operate new PRESTO devices and understand its software.
• Creates knowledge transfer materials (job aids, quick reference guides, FAQs, videos, e‑learning) to support knowledge and awareness of PRESTO changes among clients.
• Develops impact assessments and leads actionable and targeted change management plans which include ...