Senior Collections Associate - USA Market

About the Role

Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behaviour of our customers.

Responsibilities

• Provide analytical support to enable Order to Cash teams to excel in their day‑to‑day activities and monthly objectives, and conduct business analysis for senior management.
• Act as point of escalation for problem solving and support the Team Lead.
• Proactively analyze root causes and provide solutions for issues that impact ageing results.
• Set up improvement plans and formulate best practices together with the OTC management team.
• Reduce outstanding receivable balances in the payment cycle.
• Actively contribute to the cash flow target of the Group.
• Contact external customers and follow up on all accounts receivables.
• Perform ageing analysis and forecas...