Senior Complaints Specialist

Senior Complaints Specialist | Insurance
North Sydney | Hybrid | Permanent
Eligibility: Australian Citizen or Permanent Resident

MAYDAY Recruitment is partnering with a fast-growing, venture-backed pet insurance and health technology business to recruit a Senior Complaints Specialist to join their core operations team.

This is a highly hands-on role for an experienced insurance complaints professional who knows how to manage complex cases, navigate regulatory requirements, and advocate for customers—while still moving at pace in a scaling, modern business.

This role is not general customer service . Strong experience handling formal complaints within insurance , including AFCA exposure , is essential.

The Opportunity
As a Senior Complaints Specialist , you will take ownership of complex customer complaints and escalation...