Senior Customer Success Associate at Caribou

Transform the home care industry with Caribou as a Senior Customer Success Associate. Drive account management and customer engagement in a role that combines analytics, consulting, and training.

Reporting to the Head of Strategic Markets, this senior role supports the management of strategic enterprise accounts. You will eventually own this growing portfolio, leading customer onboarding, engagement, and product training. Candidates should be highly organized, empathetic, and effective communicators who excel in customer-facing roles.

Key Responsibilities:
• Support CSMs in managing enterprise accounts
• Lead customer calls and develop presentation materials
• Onboard new customers and drive product adoption
• Monitor engagement metrics, recommending improvements
• Project manage customer issues to resolution

Requirements:
• 2+ years in a customer-facing role
• Proven track record with stakeholders and cli...