Senior Customer Support Specialist – Superannuation

Our client is an innovative and rapidly growing financial services business that is transforming the way Australians engage with investing and superannuation. Due to continued growth, they have created a brand-new Senior Customer Support Specialist – Superannuation position to strengthen their Customer Support team.

This is far more than a traditional member services role. You'll be the superannuation subject matter expert within the team, helping customers navigate complex scenarios while partnering with Product, Engineering, Operations and Compliance to continuously improve the customer experience.

About the Role

As a senior member of the Customer Support team, you will:

• Deliver exceptional support to customers across phone, email and chat.
• Act as the escalation point for complex superannuation enquiries.
• Assist customers with contributions, rollovers, withdrawals, pensions, account admini...