Scribd, Inc.
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Senior Data Analyst at Scribd
Description
Elevate customer operations as Scribd's first Senior Data Analyst, developing key analytics for the Customer Success team. Drive measurable outcomes, insights, and reporting for improved service.
You will lead the CS Analytics function, collaborating with Customer Operations leadership, Finance, and Data Engineering. This role demands expertise in defining metrics for customer engagement, churn reduction, and operational efficiency. As a Senior Data Analyst, you will create reporting frameworks that not only enhance decision-making but also enable self-serve analytics across teams.
Key Responsibilities:
• Own Customer Success and Operations metrics and definitions
• Build dashboards and KPI scorecards for reporting
• Develop churn and renewal risk analytical models
• Create forecasting models for operational planning
• Identify AI workflows to streamline decision-making
Requirements:
• 4+ years in analytics or business intelligence
• Strong SQL and BI tool...
You will lead the CS Analytics function, collaborating with Customer Operations leadership, Finance, and Data Engineering. This role demands expertise in defining metrics for customer engagement, churn reduction, and operational efficiency. As a Senior Data Analyst, you will create reporting frameworks that not only enhance decision-making but also enable self-serve analytics across teams.
Key Responsibilities:
• Own Customer Success and Operations metrics and definitions
• Build dashboards and KPI scorecards for reporting
• Develop churn and renewal risk analytical models
• Create forecasting models for operational planning
• Identify AI workflows to streamline decision-making
Requirements:
• 4+ years in analytics or business intelligence
• Strong SQL and BI tool...