Senior Ecommerce Operations Analyst

Overview

The Senior Ecommerce Operations Analyst is responsible for the day-to-day operation and performance of IMS’s ecommerce platform. Reporting to the Ecommerce Technical Manager, this role focuses on resolving platform issues, supporting system functionality through backend tools, and executing testing and configuration changes in alignment with approved enhancements.

Ecommerce Platform Operations & Issue Resolution

• Monitor ecommerce platform activity and identify system issues, website errors, and functional disruptions.
• Perform initial troubleshooting and act as the first point of contact for issue triage.
• Open, track, and manage support tickets with external platform vendors (e.g., Unilog).
• Coordinate issue investigation and resolution with internal teams and vendor partners.
• Validate fixes and confirm resolution before closing tickets.
• Track issues from identification through resolution, ...