Senior End User Support Specialist (Level 2)

Mapal Group in Veracruz, Mexico is seeking a Level 2 End User Support Specialist who will be the primary escalation point for complex technical issues. The role involves coordinating Major Incidents, performing Root Cause Analysis, and mentoring Level 1 Support Specialists.

The ideal candidate will have 3–5 years in technical support, experience with ticketing systems like Zendesk, and excellent communication skills in English and Spanish. Join a collaborative team committed to delivering exceptional customer experiences.