Astra North Infoteck Inc.
Senior IVR Developer (Cisco CVP / DTMF IVR)
Description
Job Description
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Job Title: Senior IVR Developer (Cisco CVP / DTMF IVR)
Experience Required: 4+ Years
Role Overview:
We are seeking a Senior IVR Developer responsible for designing, developing, enhancing, and supporting DTMF and Voice Bot solutions within a large-scale enterprise contact center environment. The role focuses on delivering high-quality IVR applications, ensuring seamless integration with contact center platforms, and maintaining high availability in a 24x7x365 production environment.
The position involves end-to-end development, integration, production support, and continuous improvement of enterprise IVR systems and conversational platforms.
Key Responsibilities:
IVR Development & Support
• Design, develop, and support DTMF and conversational IVR (Voice Bot) applications.
• Perform unit, component, and integration testing aligned wi...