Senior Manager, Branch Digitization Product Lead

Job Description

About This Opportunity

The AI and Conversational Banking team is seeking a Senior Manager, Branch Digitization to drive the development and execution of digital transformation initiatives – reducing branch operational workload and increasing self‑serve servicing adoption. In this strategic role, you will manage the planning, coordination, and delivery of initiatives that enhance digital capabilities, streamline operations, and improve client experience. You will serve as a strategic bridge between the branch and digital, while working closely with technology, and operations to translate strategic objectives into executable digital initiatives. You will manage complex cross‑functional workstreams, support benefits realization, and ensure initiatives deliver measurable value aligned with Digital and Personal Distribution’s business goals.

What will you do?

• Conduct deep‑dive analyses on branch servicing transaction data (vo...