Senior Manager, Client & Advisor Experience (Toronto)

Senior Manager, Client & Advisor Enablement

In this role you will:

• Define and communicate clear business outcomes and success metrics to track adoption, performance, and ROI
• Translate strategic objectives into prioritized, actionable roadmaps and delivery plans
• Lead partnership with business teams to establish, activate, and sustain field user groups, ensuring ongoing feedback is captured and embedded into solution design and delivery
• Establish and manage formal feedback loops and user networks to inform product development and continuous improvement
• Partner with Practice Management and Change Management to align transformation efforts
• Own end-to-end business casing and strategic planning for funding cycles, translating journey priorities into clear investment asks, value articulation, and measurable outcomes
• Leverage journey mapping and current-state analysis to identify opportunities for simplifi...