Scotiabank
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Senior Manager for Incident Management at Scotiabank
Description
Advance your career as the Senior Manager for Incident Management at Scotiabank in Toronto, Ontario. Lead service improvements and strategic alignment across IT operations while driving incident and problem management.
In this pivotal role, you will define the Incident Management process and govern improvements impacting service delivery. Functioning as the Product Owner, you'll manage feature roadmaps in ServiceNow and work closely with IT Risk teams to develop metrics for assessing service effectiveness. Collaborating across departments will enhance strategy implementation and training initiatives.
Key Responsibilities:
• Drive implementation of continual service improvement initiatives
• Define vision and strategy for incident management processes
• Collaborate on KPI development with reporting teams
• Create training materials for effective execution of processes
• Oversee compliance with relevant regulatory frameworks
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In this pivotal role, you will define the Incident Management process and govern improvements impacting service delivery. Functioning as the Product Owner, you'll manage feature roadmaps in ServiceNow and work closely with IT Risk teams to develop metrics for assessing service effectiveness. Collaborating across departments will enhance strategy implementation and training initiatives.
Key Responsibilities:
• Drive implementation of continual service improvement initiatives
• Define vision and strategy for incident management processes
• Collaborate on KPI development with reporting teams
• Create training materials for effective execution of processes
• Oversee compliance with relevant regulatory frameworks
<...